Terms & Conditions
Welcome to XM Intelligent Systems LLC. These Terms and Conditions (“Terms”) govern your use of our website and the services provided by XM Intelligent Systems LLC (“XM Intelligent Systems LLC,” “we,” “us,” or “our”). By accessing our website or purchasing or using our services, you agree to these Terms.
1. Our Services
XM Intelligent Systems LLC provides technology-related services, including IT Project Management, Hosting & Maintenance, and Email Security. Services may be provided to individuals, businesses, and organizations based on the scope and requirements agreed upon with the client.
The specific services, deliverables, timelines, pricing, and other project requirements may vary depending on the service selected.
2. Service Requests and Agreements
Before beginning certain services, we may provide a proposal, estimate, service description, or other written agreement outlining the work to be performed.
Clients are responsible for reviewing the scope of services and providing accurate information, access, materials, and approvals necessary for us to perform the requested work.
Any work outside the agreed scope may require additional fees or a separate agreement.
3. Payments
Payment terms will be communicated before or during the purchase or engagement process. Clients are responsible for providing accurate payment information and paying applicable charges when due.
For project-based services, work may begin after the required payment or deposit has been received.
4. Hosting and Maintenance
Hosting and maintenance services may involve third-party infrastructure, hosting providers, software, domain services, or other technology platforms.
While we take reasonable steps to maintain reliable service, XM Intelligent Systems LLC cannot guarantee uninterrupted availability of third-party systems or services outside our direct control.
Clients are responsible for maintaining ownership and appropriate access to their domains, accounts, content, and third-party services unless otherwise agreed.
5. Email Security
Email security services are intended to help reduce security risks and improve protection. However, no security solution can guarantee complete protection from phishing, malware, unauthorized access, data loss, or other threats.
Clients are responsible for maintaining appropriate passwords, access controls, user practices, and security procedures within their environment.
6. Client Responsibilities
Clients agree to provide accurate and complete information and to cooperate reasonably during service delivery.
Clients must not use our services or website for unlawful activities, fraud, abuse, unauthorized access, distribution of malicious software, or any activity that could harm our systems or another person’s systems or information.
7. Intellectual Property
Unless otherwise agreed in writing, XM Intelligent Systems LLC retains ownership of its pre-existing materials, processes, templates, tools, systems, and methodologies.
Client-specific deliverables will be handled according to the applicable service agreement or project terms.
Clients must not copy, reproduce, resell, distribute, or commercially exploit our proprietary materials without appropriate authorization.
8. Third-Party Services
Our services may depend on third-party platforms, software, hosting providers, email services, security tools, or other external services.
We are not responsible for changes, interruptions, failures, pricing changes, security incidents, or policies of third-party providers that are outside our reasonable control.
9. Website Use
You may use our website only for lawful purposes and in accordance with these Terms.
You may not attempt to interfere with the operation or security of the website, gain unauthorized access to systems, introduce malicious code, scrape or misuse website content, or engage in activity that could negatively affect our website or users.
10. Disclaimer
Our services are provided based on the agreed scope and available information. While we make reasonable efforts to provide professional and reliable services, we do not guarantee that every service will prevent all technology failures, security incidents, downtime, data loss, or other potential problems.
11. Limitation of Liability
To the maximum extent permitted by applicable law, XM Intelligent Systems LLC will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of our website or services.
Our liability, where legally permitted, will be limited to the amount paid by the client for the specific service giving rise to the claim.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.
12. Cancellation and Refunds
Cancellation and refund requests are subject to our Refund Policy and the terms applicable to the specific service or project.
Work already completed or services already delivered may not be refundable.
13. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect information.
14. Changes to These Terms
XM Intelligent Systems LLC may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.
Updated Terms will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
15. Governing Law
These Terms will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which XM Intelligent Systems LLC operates, without regard to conflict-of-law principles.
Email: info@xmintelligentsystems.com
Phone:+1(619) 268-5585
